Customers agree to these terms and conditions and the conditions of sale for the rate reserved at the time of reservation; no reservation is possible without this agreement.

Customers have the option of saving and editing these terms and conditions by using the standard functions on their browser or computer.

The Website and Mobile Services include the following information:

1. Prices
2. Payment methods
3. General terms and conditions of sale and conditions of sale for the rate reserved
4. Validity of the offer and its price
5. Minimum length of the proposed contract, if applicable
6. Methods of payment accepted.

The main features of the accommodation offered, prices and available dates of the accommodation are shown on each hotel page during the reservation process.

Before ordering services, customers state that the reservation of these services is for their own personal use.

All information available on the Website and Mobile Services is given in French as well as in several other languages.

Customers confirm that they have full legal capacity to commit to these terms and conditions.

Subject

These terms and conditions define the rights and obligations of the parties within the scope of the remote reservation of services offered by Le Genève through its Website and Mobile Services.

They cover all stages required for reservation and post-reservation between the contracting parties.

Customers acknowledge having read and accepted these terms and conditions of sale and the conditions of sale of the rate reserved, available on the Website and Mobile Services.
These terms and conditions also include the Customer Personal Data Protection Charter. By accepting these terms and conditions, customers expressly accept the provisions of this Charter.

Scope of application

These terms and conditions of sale apply to all reservations made on the Internet, via the Website or Mobile Services.

Le Genève reserves the right to temporarily or permanently shut down access to its Website and/or Mobile Services or online booking space without prior notice.

Customers select the services displayed on the Website or Mobile Services.

Customers confirm that they are aware of the nature, purpose and reservation methods of the services available on the Website or Mobile Services and have requested and obtained the necessary and/or supplementary information needed to make the reservation in full knowledge of the facts.

On the Website, customers can reserve and on Mobile Services.
For reservations relating to business groups, meetings, seminars etc., it is necessary to complete the form available for this purpose.

Customers are solely responsible for their choice of services and the suitability of those services for their needs. Le Genève cannot be held responsible in this respect.

The reservation is deemed to have been accepted by the customer at the end of the reservation process.

Reservation process

Reservations by customers are made using the virtual reservation form available online on the Website or through the Mobile Services.

A reservation is deemed to have been made on receipt by Le Genève of the reservation form or reservation request, or when an online prepayment is made by bank card.

Prior to any reservation, customers must complete the information required on the reservation form or request.

Customers attest to the truth and accuracy of the information submitted.

The reservation process includes the following main steps:

1. Selecting a room and rate.
2. Selecting, where applicable, one or more supplementary services.
3. Checking the reservation details, total price (room, rate, supplementary services).
4. Completing the customer’s details.
5. Entering credit card details in the case of prepayment.
6. Consulting and accepting the terms and conditions of sale.
7. Reservation confirmation by the customer.

Reservation acknowledgment of receipt

The Website and Mobile Services acknowledge receipt of the customer’s reservation by email immediately.

For complaints relating to hotel reservations, Customer Service is at your disposal.
Le Genève – Service Clientèle
319 bvd Georges Clemenceau – 63150 La Bourboule – France

The prefix number of a bedroom label, isn’t a room number but a registration number of your reservation.
This number, isn’t the room number assigned to you at the time of booking.

It is only for administrative services of the hotel.
It’s the same for its presence on all images, photos, on all forms and emails confirmation.

Only the type of accommodation is a reliable indicator of your booking.

Example: 601 – Superior Room, means your reservation order bears the number 601 of the day, and concerns a superior room type.

Any other interpretation would be erroneous.

Customers are reminded that, in accordance with Article L. 121-21-8 12 of the French Consumer Code, they have no right of withdrawal provided for by Article L. 121-21 of the French Consumer Code.

The conditions of sale for the rate reserved specify the terms for canceling and/or changing the reservation.

Reservations with prepayment cannot be changed and/or canceled in any way, and sums paid in advance as a deposit cannot be refunded.

If the stay is terminated early, the full agreed price will be paid. In the case of reservation with prepayment, no refund will be made for this reason.

Unless expressly stated otherwise, customers must vacate their room before 11:00 AM on the final day of the reservation. Failing this, an additional night will be charged.

Hotel stay

In application of the regulations, customers may be asked on arrival at the hotel to fill out a police registration card.
For this purpose, customers will be asked to provide identification so that a check can be made to decide if they need to complete the registration card or not. For reasons of hygiene, pets are not allowed in dining rooms.

Therefore, any conduct contrary to accepted standards of behavior and public order will result in the hotelier asking the customer to leave the hotel with no compensation and/or refund if a payment has already been made.
If no payment has been made, the customer will have to pay the price of nights already stayed before leaving the hotel.

Responsibility

Photographs displayed on the Website and Mobile Services are not contractual.
Although every effort is made to ensure that photographs, graphic images and text used to illustrate hotel provide as accurate an impression as possible of the accommodation offered, variations may occur, in particular as a result of changes to furniture or possible renovations.

Le Genève cannot be held responsible for the non-fulfillment or inadequate fulfillment of the reservation in cases of force majeure, actions of third parties, and actions of customers, in particular the non-availability of the Internet network, inability of accessing the Website, external intrusion, computer viruses, or non-authorized prepayment by the card holder’s bank.

Hyperlinks may link to sites other than the Le Genève Website or Mobile Services. Le Genève accepts no responsibility for the content of these websites or the services offered on them.

Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for any reason attributable to the customer will result in the cancellation of the order at the customer’s expense, without prejudice to any civil or criminal action brought against the customer.

Prices relating to the reservation of services are indicated before and during reservation.

Prices shown are per room for the number of person(s) and date selected.

Prices are confirmed to the customer inclusive of all taxes in the commercial currency of the hotel and are valid only for the period stated on the Website or Mobile Services.

If payment to the hotel is made in a currency other than the currency confirmed on the reservation, the customer is liable for the exchange fees.

Tourist tax, specified on the rates page, must be paid directly to the hotel, with the exception of online prepayments where this amount may be included.

Prices are inclusive of VAT applicable on the day of reservation and any change to the applicable VAT rate will be automatically reflected in the prices shown on the date of billing.

Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices shown on the date of billing.

Certain promotional offers available on the Internet are sold exclusively on the Internet, that is, remotely and in no circumstance at the front desk of the hotel.

Payment

Customers provide their bank details as a guarantee of the reservation except where special conditions or rates apply, using a credit card (Visa, MasterCard, American Express, Diners Club) indicating directly in the area provided for this purpose (secure entry by SSL encryption) the card number, the expiration date and the card security code.

The hotel can also ask for a piece of identification in order to prevent bank card fraud.

Payment is debited at the hotel during the stay, except in the case of special conditions or rates when payment is made at the time of reservation (online prepayment on certain rates). This prepayment serves as a deposit. In the case of a rate not prepaid online, the hotel may ask the customer on arrival for a deposit or an authorization to debit the credit card, in order to guarantee payment of the amounts corresponding to the services provided by the hotel.

In the event of a reservation not canceled – customer fails to arrive when a reservation has been guaranteed by credit card, the hotel will debit a compensatory flat rate, equivalent to the amount of the first night, from the customer’s credit card that was given to guarantee the reservation. Any additional nights reserved will be canceled without charge unless indicated otherwise in the conditions of sale for the rate reserved.

In the case of a rate subject to prepayment online, the amount paid in advance, namely the deposit, is debited at the time of reservation.

Customers are informed, on every personal data form, of the mandatory or optional nature of responses by the use of an asterisk.

If information identified as mandatory is not provided, Le Genève may be unable to register the reservation or manage complaints made by the customer.

Information processed is intended for Le Genève and providers of online payment

Agreement on evidence

Entry of the necessary bank details and acceptance of these terms and conditions and the reservation form or request constitute an electronic signature equivalent in stature to a physical signature between the parties.

The computerized records retained in the systems of Le Genève will be kept under reasonable levels of security and will be considered as proof of communication, orders and payments between the parties.

Relocation

In the event that the chosen hotel is not available, or in cases of force majeure, the hotel reserves the possibility of accommodating the customer totally or partially in a hotel of equivalent category for the same type of services.

Any additional cost of the room, transport between the two hotels or telephone calls remain the responsibility of the chosen hotel.

Force majeure

Le Genève cannot be held responsible to the customer if it fails to carry out its obligations as a result of force majeure.

Cases of force majeure or acts of God are those events usually recognized as such by the jurisprudence of French Courts and Tribunals.

Disputes resolution

In the event of a dispute relating to these terms and conditions, customers are informed by Le Genève of the possibility of recourse to a conventional mediation procedure or to any alternative method of dispute settlement.

Guests should first contact customer services or the hotel to attempt to resolve the dispute amicably.
If no amicable settlement is reached within 60 days, guests can contact the Mediator for Travel and Tourism.

Applicable law

These terms and conditions of sale are governed by French law without obstructing the mandatory protective provisions that may be applicable in the consumer’s country of residence.